Raktera Privacy Policy

Data controller

The data controller for Raktera is Tomas Normantas, an individual in Lithuania.

Tomas NormantasIndividual operating RakteraLithuaniaPrivacy contact: [email protected]

Raktera desktop application

Raktera is designed around local vault storage. During normal vault operation, vault contents, the Master Password, and optional keyfile contents are processed locally on the user's device.

The Raktera desktop application does not require a mandatory Raktera account for vault use and does not use recurring online license verification for Raktera Pro.

Important

Do not send your Master Password, keyfile, plaintext password exports, or other authentication secrets to Raktera support.

Website data

When you access the Raktera website, technical information may be processed by the website hosting, content delivery, networking, or security infrastructure required to deliver the site.

This may include information such as:

IP address;
browser and device information;
requested pages and files;
date and time of requests;
technical error and security information.

Such information may be used for website delivery, reliability, abuse prevention, troubleshooting, and infrastructure security.

Support communications

If you contact Raktera at [email protected], personal data contained in your message may be processed in order to respond to and investigate your request.

This may include:

your name and email address;
the contents of your support request;
Raktera edition and version information;
error messages or screenshots you choose to provide;
other information you voluntarily include.

Only provide information that is reasonably necessary to diagnose the issue.

Purchases and payment processing

Raktera has selected Paddle as the Merchant of Record for Raktera Pro transactions.

Paddle may process information required to complete the transaction, including customer identity, contact, billing, payment, tax, fraud prevention, and transaction information in accordance with its own privacy documentation.

Raktera may receive transaction and customer information that is necessary to confirm a purchase, provide the purchased product or license, maintain transaction records, and provide customer support.

Purposes and legal bases

Depending on the interaction, personal data may be processed for the following purposes:

PurposeTypical legal basis

Providing requested supportPerformance of a contract, steps requested before a contract, or legitimate interests in supporting Raktera users

Processing and fulfilling purchasesPerformance of a contract and compliance with applicable legal obligations

Website operation and securityLegitimate interests in operating, protecting, and troubleshooting the service

Compliance and record keepingCompliance with applicable legal obligations

Data retention

Personal data is intended to be retained only for as long as reasonably necessary for the purpose for which it was collected, including support, transaction administration, security, dispute handling, and applicable legal or accounting requirements.

Specific retention periods may depend on the type of record and the service provider involved. Retention periods are determined according to the purpose of processing and applicable legal requirements.

Cookies and similar technologies

The current Raktera website is not designed around advertising or behavioral tracking.

The production site may use technologies that are technically necessary for website security, infrastructure, or checkout. Third-party payment functionality may also use its own necessary cookies or similar technologies.

If optional analytics or other non-essential tracking is added in the future, this policy and any required consent controls must be updated before that functionality is enabled.

Your data protection rights

Where the GDPR applies, you may have rights including the right to:

request access to your personal data;
request correction of inaccurate personal data;
request deletion in applicable circumstances;
request restriction of processing;
object to certain processing;
request data portability where applicable;
withdraw consent where processing is based on consent, without affecting prior lawful processing.

Requests can be sent to [email protected]. Identity verification may be required where reasonably necessary to protect personal data.

You may also have the right to lodge a complaint with the competent data protection supervisory authority. For an operator established in Lithuania, the relevant authority is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija).

Security

Raktera uses reasonable technical and organizational measures to protect personal data processed through Raktera-related services.

No internet or email transmission method can be guaranteed to be completely secure. Sensitive vault credentials should therefore never be transmitted through ordinary support email.

Technical information about the application's vault cryptography and offline licensing model is available on the Raktera Security page.

Changes to this policy

This policy may be updated when Raktera services, infrastructure, payment processing, legal requirements, or data-handling practices change.

The date shown at the top of the policy will be updated when a revised version is published.

Privacy contact

Questions or requests concerning privacy can be sent to:

[email protected]